Delete your account and data

You can delete your Chapy account yourself at any time:

• In the Chapy app (Android or iPhone): open the menu on the left, tap your account at the bottom to open Settings, and choose "Delete my account" at the bottom. Type the confirmation word to confirm.
• On the web: sign in at chapy.eu, open Settings and choose "Delete my account".

Your account and data are deleted immediately.

If you can't access your account, email us at hello@chapy.eu from the address you registered with and say that you want your account deleted. We delete it within 30 days at the latest and confirm by email.

• Conversations: in the conversation list, long-press a conversation (in the app) or open its options (on the web) and choose "Delete". The conversation and all its messages are permanently deleted.
• Instructions for Chapy (personalization): in Settings, open Personalization, clear the text and save.

When you delete your account, we delete:

• your account data (name, email address, password and sessions),
• all conversations and messages,
• your instructions for Chapy and your settings,
• device tokens for notifications.

We keep only issued invoices and accounting records of payments, which Slovenian law requires us to keep for 10 years. See the privacy policy for details.