Terms of use

The Chapy service is provided by Studio 404 d.o.o., Slovenska cesta 55, 1000 Ljubljana, Slovenia, VAT ID SI42531357, contact: hello@chapy.eu ("we"). These terms govern your use of the website chapy.eu and the Chapy AI assistant (the "Service"). By creating an account you accept these terms.

Chapy is an AI chat assistant that generates text answers to your messages. The Service is provided through a web browser. We may improve, change or remove features over time, and we will inform you of material changes that affect your paid plan.

You must be at least 18 years old and provide accurate information. You are responsible for keeping your password confidential and for all activity under your account. Please tell us immediately if you suspect unauthorised use.

New accounts receive a free trial of 7 days and up to 50 messages, whichever ends first. No payment card is required and the trial never converts to a paid plan automatically. One trial is available per person; we may refuse or end trials where we detect abuse.

Chapy Pro costs €19.99 per month, VAT included. The subscription is billed monthly in advance and renews automatically each month until cancelled. Payments are made by card through our payment provider Stripe.

Chapy Pro includes a fair-use limit of 2,000 messages per calendar month. If you reach it, you can continue to use the Service from the start of the next month.

We may change the price for future periods. We will notify you at least 30 days before the change takes effect, and you may cancel before then.

We issue an invoice for every payment and send it to you by email. Business customers can enter their VAT ID in the billing details so that it appears on the invoice.

You can cancel your subscription at any time in your account settings. Cancellation takes effect at the end of the current billing period; until then you keep full access. We do not refund the part of the period that has already been paid for, except where required by law.

If you are a consumer, you have the right to withdraw from the contract within 14 days without giving any reason, in accordance with the Consumer Protection Act (ZVPot-1). To withdraw, send us a clear statement at hello@chapy.eu.

Because the Service starts immediately after you subscribe, we will ask you to expressly request that performance begins during the withdrawal period. If you withdraw after the Service has begun, you pay a proportionate amount for what has been provided up to that point. Where the Service has been fully performed with your prior express consent and with your acknowledgement that you lose the right of withdrawal once it is fully performed, or where the law otherwise excludes withdrawal for digital content or services already supplied, you may no longer withdraw. By starting to use the paid Service immediately you acknowledge this, where applicable.

You agree not to use the Service to:

• break the law or infringe the rights of others;
• generate or distribute malware, spam, fraud, harassment, hate speech, or content that sexually exploits minors;
• attempt to bypass limits, probe or disrupt the Service, or extract or reverse engineer the underlying models;
• resell access to the Service or share your account with others;
• generate content intended to deceive others about its automated origin where this is unlawful.

We may suspend or terminate accounts that breach these rules.

Answers are generated by artificial intelligence and may be inaccurate, incomplete or outdated. The Service does not provide legal, medical, financial or other professional advice. You are responsible for checking the output and for how you use it. Please do not enter sensitive data such as passwords or card numbers.

You keep all rights to the messages you submit. You grant us the limited right to process them to provide the Service. As between you and us, you may use the generated output for any lawful purpose, but we cannot guarantee that it is free of third-party rights. The Chapy name, logo and software remain our property.

We aim for reliable service but do not guarantee uninterrupted availability. We may carry out maintenance, and the Service may be affected by third-party providers.

Nothing in these terms limits liability that cannot be limited by law, including liability for intent or gross negligence, and your statutory consumer rights (including those relating to conformity of digital content and services). Subject to that, our liability for ordinary negligence is limited to foreseeable damage and, for business customers, to the fees you paid in the 12 months before the event. We are not liable for decisions you make based on AI output.

You may stop using the Service and delete your account at any time. We may terminate or suspend your access for material breach of these terms, with notice where reasonable. On termination we will delete your data as described in the privacy policy.

We may update these terms. We will notify you of material changes at least 30 days in advance by email or in the app. If you do not agree, you can cancel before the changes take effect.

These terms are governed by the laws of the Republic of Slovenia. If you are a consumer, you also keep the protection of the mandatory consumer laws of your country of residence. Disputes are resolved by the competent court in Slovenia, unless mandatory consumer law gives you the right to sue in your home country. Please contact us first at hello@chapy.eu; we will try to resolve your complaint amicably.